Quickbooks time not syncing with quickbooks desktop

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

I’ve listed each of them and their meanings:. If it displays a » QuickBooks detected no problems with your data, » notification, or you’ve searched our help articles and didn’t find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub:. Please get back with me here and let me know if your Activate QB Time option displays after walking through these steps. I’ll be looking forward to hearing back from you.

Have a wonderful day! Once you’ve entered your login details and proceeded, the syncing process will begin. You’ll additionally be able to find many detailed resources about using QuickBooks Time in our help article archives.

I noticed today that QB Time has not synced properly for the last month. After calling support, I learned that in the past month my estimate that Intuit made an update that, for me, made QB Time inoperable.

First, going forward, I have to ADD «Billable» as a required field for each of my clients individually. There apparently is no way to change this setting for all clients at once.

Second, since the supposed update, QBO and QB Time have not been communicating, so I have to set to billable all my time entries since this update. There is a definite possibility that I have lost billable hours because of this update. I followed these steps to get the Activate QB Time and it still isn’t working We’ve been trying for months to get this thing to activate! The guys just think I’m kidding now when I say we won’t be using paper forever!

Good evening, HaileyGale. Since this is the case, I suggest contacting our Customer Support Team. They’ll be able to use other tools to closer into your account to see why this is occurring.

Use this link to locate the direct number so you’re able to give them a call right away: Contact QuickBooks Time support. Let me know how it goes. It’s my priority that you’re able to get this fixed as soon as possible.

Imagine that! QuickBooks took over TSheets and now it doesn’t work and if you get the «work around» web connector it still isn’t as easy and straight forward as it was when it was TSheets.

QuickBooks is awful and you’re lucky if you can ever get someone to help! My quickbooks activate time is not popping up when I do these steps. It has not been able to sync for about a month now, and I have called support and spent nearly 3 hours trying to fix it with them, which did not happen.

I am almost at a point that I will be cancelling service if this does not get resolved as the entire point of paying for this service was to eliminate the need to manually enter individual employees time. Good morning, JessicaL After getting this information together and replying back to me, I’ll be able to determine the best solution for your business.

Just tap the Reply button when you’re ready. I’ll be right around the corner! Apparently my image will not attach. Good afternoon, JessicaL After doing some research with the information you gave, I’ve discovered that there’s an ongoing investigation INV about this problem. That means there are other users having this issue as well. The best route to take is to get in touch with our Customer Support Team, give them the investigation number, and get added to a list of affected users through them.

You can find a direct phone number for QuickBooks Time support through this link. Please inform me on how it goes. It’s my priority that you’re able to get this taken care of today. I’m always here to lend a helping hand. Have a wonderful rest of your week! My issue is trying to login to QBT. In order to get into a chat I need to login to my product. I have a case number but no way to check on the status. It’s over 48 hours and no one has reached out.

Thanks for reaching back out and letting us know what happened when you contacted our support team. To get this problem taken care of today, an individual will be sending you a private message in the Community with more details. Here’s how to see your private messages in the QuickBooks Community. We look forward to chatting with you soon and getting this issue handled. The users need more than the webapp workaround. One workaround is syncing with the Web Connector.

Another is making sure your Web Services are up-to-date. They’ll be able to pull up your account in a secure environment and add you to our list of affected users. This will ensure that you receive email notifications about any updates relating to the case. You can get in touch with them using any of the options available on our Contact page. By clicking «Continue», you will leave the community and be taken to that site instead.

Enter a search word. Turn off suggestions. Enter a user name or rank. Turn on suggestions. Showing results for.

Search instead for. Did you mean:. Connect with and learn from others in the QuickBooks Community. Join now. Level 2. Reply Join the conversation. QuickBooks Team. Since you’re still experiencing this issue, there’s a few things you can do to fix it: Run and install any available QuickBooks Desktop updates by going to Help , then Update QuickBooks Desktop.

Confirm you have Internet Explorer 11 IE11 installed and updated to its latest release. Clear Internet Explorer’s cached data through Control Panel. Now you’ll be able to sync with QuickBooks Time as normal. Quickbooks Time Not Syncing with Quickbooks Desktop After spending over 3 hours yesterday with multiple chats QuickBooks Time sent me to QuickBooks and vice versa I was able to call in, screen share and have the problem resolved.

I use Chrome. Does this make any difference? I’m happy to hear our QuickBooks Time care team was able to help you find a workaround. If there’s any additional questions, the Community’s always here to help. Have a great day! Level 1. This is completely unacceptable. I am paying for a faulty product and no one at either entity is taking responsibility or has the knowledge to fix it or help with a work around. This needs a resolution immediately! I have mentioned the Investigation as mentioned in this thread.

Both entities keep saying it is a problem with the other one. NO ONE is taking responsibility or has the knowledge to resolve this issue. They keep passing the buck. Someone needs to take responsibility and fix this issue.

I’m paying for a product that is faulty and getting no help from the companies that produce the product.

I have spent countless hours trying to resolve this not to mention the time to manually enter timesheets which are supposed to be automated. QuickBooks is fine until it’s not, then it’s terrible. I’m almost to the point of jumping ship to another software company Thank you for coming here, EDeFoor.

I’m reaching out to you through Private Message to talk to you about your experience. Hi there, having same problem, and offer these comments – would appreciate a response from the QB team. Workaround 1 – the instructions do not make sense. I have followed them exactly and end up seeing my login name and no way to get into QB Time. Workaround 3 – web connector works Then web connector does not transfer over. When I consulted with support, they actually told me to get rid of the web connector the previous support person helped me install.

Since I risked ‘totally broken’ for ‘broken sometimes’ I did not make the change. They refused to get online with me through logmein, saying they would lose their job for helping me because I hadn’t purchased additional support.

They also would not offer a credit for not being able to use the product because I didn’t have a support plan. I asked to speack to a supervisor, and one was scheduled to call the next day, but I never heard from them.

Non-QBD flavor ‘wc’ is already installed. How much longer before this is fixed? I don’t want to be tied to my desktop for the entire summer AND I must be able to reliably make payroll. Good afternoon kristija. Thank you so much for sharing the details of your experience so far. I regret that you’re having so much difficulty getting this issue resolved, and I will do everything I can to help get things on track so that you can run payroll.

The Investigation that you’re currently impacted by, INV, is still in progress, and our engineering team is working hard to get it resolved so that the QuickBooks Desktop integration works seamlessly again with QB Time. Once complete, there won’t be any need to use the Web Connector as a workaround. In the meantime, I understand that the WC isn’t an ideal solution in your case when backing up and restoring QBDT on different devices.

I’d like to reach out via Private Message to discuss your previous cases further so we can find the best way to move forward. Thank you again, and I look forward to chatting with you there to find a resolution. Hi Ami, you reached out to me in a private message, I responded, and have only heard crickets.

Shall we try again? Do you have a status on INV? How can I get a refund for the six weeks I have been without the functionality I am paying for? Today’s error message is attached. Thank you, Joyce.

In the security window, select OK. In the access confirmation window, select Done. Back on the Web Connector window, enter the 4-digit password and hit enter on your keyboard.

Choose to save the password when prompted. After the sync completes, back in QuickBooks Time in the «Congratulations! Was this helpful? Yes No.

 
 

 

Quickbooks time not syncing with quickbooks desktop

 

No one can help. If I can’t get this resolved I’m switching my entire company to another provider. Good morning, Williampatrick. Welcome to the Community and thank you for bringing this to our attention. This is a part of a current investigation our team is looking into. I highly recommend contacting support so that they can add you to the list of affected accounts and you can receive updates on their progress.

Tell them you’ve been affected by INV Our Support Team also has some workarounds they can try to get your account syncing again. Thank you for your patience and know that you are working diligently to get this fixed! I have spent an entire work shift, and spoke to three Support Team Individuals and they were absolutely no help whatsoever. They had no idea what they were doing. I suggest getting this fixed quickly before my business and many others take our needs elsewhere.

Next time you waste your time responding, at least include some solutions. Thank you for coming back with an update, Williampatrick. I definitely want this resolved for you soon. I have this same problem today.

Is there a solution you know of? I also am stuck until I can get this resolved. I see you were on a chat support interaction. Were they able to get you added to the INV? There are a couple of workarounds. Was our Chat support team able to provide you with an option that works for you? I’m sorry to hear you were disconnected from your support chat today. I know your time is valuable and you have a business to run.

In order to get a workaround in place while our team is working on the INV, I recommend reaching out to support one more time. I have been on 3 phones calls and working on getting on my second chat today as I keep getting sent somewhere else and am now back to where I started from. We do have a business to run. A fix would be much appreciated. Seems like it should be an easy fix.

I get this message every time:. Just an update. After several unsuccessful attempts, I have given up and asked them to fix the sync process since we are paying for it to work.

I literally am going to hand enter all my time today to be able to do payroll, in hopes they get this problem fixed. So frustrating and disappointing. Thank you for coming to the Community. I saw your post on another thread and answered you there. I’ll link that post here so you can get there easily!

I have been having this same problem all year. This needs resolved SOON or at least spread where the call techs can get the customers on the list when a resolution is found. Thanks for joining in on this thread. I never like to hear that our customers had a less than ideal interaction with our Support. However, there’s a resolution that’s in progress for the investigation INV The best way to get added to the list of affected users and get updates about this issue via email is by getting in touch with our Customer Support Team.

Update QuickBooks Desktop to the latest version and try syncing again. I know that you didn’t get the help you needed before, but I’m confident mentioning the INV specifically will steer support in the right direction and get you set up successfully.

Let me know how the phone call or chat goes if you do get in touch with our support team again. I want to ensure that all of your concerns are addressed so that you’re able to get back to running your business. Have a great weekend ahead!

I have mentioned the Investigation This has been going on for almost 4 weeks. This is completely unacceptable. I am paying for a faulty product and no one at either entity is taking responsibility or has the knowledge to fix it or help with a work around. This needs a resolution immediately! I have mentioned the Investigation as mentioned in this thread. Both entities keep saying it is a problem with the other one.

NO ONE is taking responsibility or has the knowledge to resolve this issue. They keep passing the buck. Someone needs to take responsibility and fix this issue. I’m paying for a product that is faulty and getting no help from the companies that produce the product. I have spent countless hours trying to resolve this not to mention the time to manually enter timesheets which are supposed to be automated. QuickBooks is fine until it’s not, then it’s terrible.

I’m almost to the point of jumping ship to another software company Thank you for coming here, EDeFoor. I’m reaching out to you through Private Message to talk to you about your experience. Hi there, having same problem, and offer these comments – would appreciate a response from the QB team. Workaround 1 – the instructions do not make sense. I have followed them exactly and end up seeing my login name and no way to get into QB Time. Workaround 3 – web connector works Then web connector does not transfer over.

When I consulted with support, they actually told me to get rid of the web connector the previous support person helped me install. Since I risked ‘totally broken’ for ‘broken sometimes’ I did not make the change.

They refused to get online with me through logmein, saying they would lose their job for helping me because I hadn’t purchased additional support. They also would not offer a credit for not being able to use the product because I didn’t have a support plan. I asked to speack to a supervisor, and one was scheduled to call the next day, but I never heard from them. Non-QBD flavor ‘wc’ is already installed. How much longer before this is fixed? I don’t want to be tied to my desktop for the entire summer AND I must be able to reliably make payroll.

Good afternoon kristija. Thank you so much for sharing the details of your experience so far. I regret that you’re having so much difficulty getting this issue resolved, and I will do everything I can to help get things on track so that you can run payroll. The Investigation that you’re currently impacted by, INV, is still in progress, and our engineering team is working hard to get it resolved so that the QuickBooks Desktop integration works seamlessly again with QB Time.

Once complete, there won’t be any need to use the Web Connector as a workaround. In the meantime, I understand that the WC isn’t an ideal solution in your case when backing up and restoring QBDT on different devices. I’d like to reach out via Private Message to discuss your previous cases further so we can find the best way to move forward.

Thank you again, and I look forward to chatting with you there to find a resolution. Hi Ami, you reached out to me in a private message, I responded, and have only heard crickets. Shall we try again? Do you have a status on INV? How can I get a refund for the six weeks I have been without the functionality I am paying for?

Today’s error message is attached. Thank you, Joyce. Thank you so much for reaching back out. I’ve been keeping a close eye on INV and see that they are still working toward a permanent resolution. At this time, the best solution is still to transition to the Web Connector. Since that isn’t an option for you at this time, the best thing will be to get in touch with one of our QuickBooks Time support agents to discuss that credit and any updated workarounds.

I understand it’s been difficult to communicate with support so far, but our live support team has the tools and secure connection necessary to make account and billing changes that we can not do through the Community.

I’m confident that our QB Time team will be able to help find a suitable resolution. The most direct way to get in touch is the call the number on this page: Contact QuickBooks Time Alternatively, you can initiate a live chat through the QB Time web app by clicking the blue Question Mark icon at the bottom left of the page.

If you have any trouble at all getting in touch, please let me know.

 
 

– Re: Quickbooks Time Not Syncing with Quickbooks Desktop – Page 2

 
 
Select OK to save. You are leaving Intuit. NO Quickbookz is taking responsibility or has the knowledge to resolve this issue. Service Items Does the billable rate of a service item apply to their timesheet in QuickBooks? Turn off suggestions. I am paying for a faulty product and no one at either entity quickbooks time not syncing with quickbooks desktop taking responsibility or has the knowledge to fix it or help with a work around. I have encountered the same synccing last night while doing my payroll.